Last Amended: February 17, 2025

Privacy Policy

1. Introduction
Platinum Heating & Plumbing is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our website (platinumheatingandplumbing.com) and services.

2. Information We Collect
We may collect the following information:

• Name, contact details (email, phone number, address)

• Payment information for processing transactions

• Technical data such as IP address, browser type, and device information

• Any additional details provided when contacting us or booking services

3. How We Use Your Information
We use your information to:

• Provide and manage our services

• Process payments and send invoices

• Respond to inquiries and customer support requests

• Send updates regarding services, promotions, or policy changes (with your consent)

• Improve website functionality and user experience

4. Data Sharing and Security

• We do not sell, trade, or rent personal information to third parties.

• Your data may be shared with service providers (e.g., payment processors) solely for business purposes.

• We implement security measures to protect your data from unauthorised access or breaches.

5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and gather analytics. You can adjust your browser settings to refuse cookies, but this may affect site functionality.

6. Your Rights
You have the right to:

• Access, update, or delete your personal data

• Withdraw consent for marketing communications

• Request details on how we use your data

• Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data is misused

7. Data Retention
We retain personal data only as long as necessary to fulfil service obligations or comply with legal requirements.

8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the effective date.

9. Contact Us
For questions about this policy or your data, please contact us via email or phone.