Last Amended: February 17, 2025

1. Introduction

Welcome to Platinum Heating & Plumbing. By accessing our website (platinumheatingandplumbing.com) and using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website or services.

2. Services
Platinum Heating & Plumbing provides plumbing and heating services, including installation, repairs, and maintenance. Service appointments and quotations are subject to availability and confirmation.

3. Booking and Payments

• All bookings must be confirmed via phone, email, or our contact form.
• Quotes are provided based on initial assessments and may be subject to change upon further inspection.
• Payment is due upon completion of work unless agreed otherwise.
• We accept payments via bank transfer, debit/credit card, or other agreed methods.

4. Cancellations and Rescheduling

• Cancellations must be made at least 24 hours before the scheduled appointment.
• Failure to cancel within this timeframe may result in a cancellation fee.
• We reserve the right to reschedule appointments due to unforeseen circumstances.

5. Guarantees and Liability

• All work is guaranteed for a specified period, as outlined in your service agreement.
• We are not responsible for pre-existing faults, third-party installations, or issues arising due to lack of maintenance.
• Liability for damages is limited to the cost of the service provided.

6. Emergency Callouts

• Our 24/7 emergency service is subject to engineer availability.
• Emergency rates may apply for out-of-hours or urgent callouts.

7. Privacy and Data Protection

• We collect and store customer details in accordance with UK data protection laws.
• Your personal information will not be shared with third parties without consent, except where required by law.

8. Website Use

• Content on this website is for informational purposes only and may be subject to change.
• We are not liable for any losses resulting from reliance on website information.

9. Governing Law
These Terms and Conditions are governed by UK law. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

10. Contact Us
For any queries regarding these terms, please contact us via email or phone.